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Friday - May 9, 2008
The long list of companies Microsoft might acquire post-Microhoo includes such outré possibilities as Netflix, Cisco and Salesforce.com. Facebook is also on that list -- but its potential as a Microsoft acquisition target is beginning to look less unlikely. In fact, it's looking downright plausible. Rumor has it Microsoft has already approached the social networking site about a possible sale. Clearly, Microsoft likes the company; it already owns a piece of it, having acquired a 1.6 percent stake for $240 million last year.
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Friday - May 9, 2008
Attention! We're listening! Seeking competitive advantage and profitability through good relations with the social media, the B2B world has energetically embraced the grand online colloquy known as the two-way talk-back "conversation." Online social media platforms are now in play in the B2B relationships that organizations have with their vendors, suppliers, partners and contractors.
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Friday - May 9, 2008
If you could clone your best agent hundreds or thousands of times over, you could ensure that each and every customer calling your contact center receives the same high-quality, friendly and informed response. In reality, natural language speech self-service is probably the closest and best alternative to delivering cost-effective and customer-friendly service.
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Friday - May 9, 2008
Google's top executives on Thursday expressed hope that the Internet search leader will be able to form a potentially lucrative advertising partnership with Yahoo -- a deal that would lower the odds of Microsoft renewing its attempts to buy Yahoo. "We have been talking to Yahoo, and we are very excited to be working with them," Google cofounder Sergey Brin told reporters before the company's annual shareholders meeting.
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Friday - May 9, 2008
Facebook, the world's second-largest social networking Web site, is adding more than 40 new safeguards to protect young users from sexual predators and cyber-bullies under an agreement with officials nationwide that was announced Thursday. The measures include banning convicted sex offenders from the site and limiting older users' ability to contact subscribers under 18.
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Thursday - May 8, 2008
In a move sure to renew debate over how broadband access should be sold, Comcast is reportedly mulling a cap on how much data a customer buying its basic high-speed Internet access package can use each month. Comcast, the No. 2 provider of high-speed Web access in the U.S., would establish a preset monthly data usage level and then charge a fee for users who exceed that level.
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Thursday - May 8, 2008
The Internet Archive revealed Wednesday that the FBI dropped an effort to secretly obtain information about the online activities of one of the digital library's users. The Archive revealed that it had been served a National Security Letter by the FBI last year about one of its patrons.
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Thursday - May 8, 2008
A federal judge in Los Angeles has awarded the MPAA $110 million in compensation from Valence Media, operator of the now-defunct file-sharing Web site TorrentSpy. U.S. District Judge Florence-Marie Cooper ordered Valence Media to pay $30,000 for each copyright infringement of nearly 3,700 movies and television programs that were downloaded. The MPAA took TorrentSpy to court in February 2006.
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Thursday - May 8, 2008
Microsoft's Zune and NBC's downloadable television shows stand at the center of the latest digital rights management dustup. On Wednesday, New York Times blogger Saul Hansell reported that Microsoft might build a copyright manager into every Zune player, ostensibly in response to an NBC demand for copyright protections of its downloadable content.
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Thursday - May 8, 2008
In early 2002, the founders of Azul Systems wagered that Java was going to become a prominent enterprise platform. If that happened, they suspected enterprise customers of Java would soon need relief from the pain points caused by poor scaling and disappointing deployment costs.
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Thursday - May 8, 2008
Until now, having Google chief executive Eric Schmidt sit on Apple's board of directors has made a lot of sense. Google, the world's largest Web-search engine, is one of the most influential companies in technology. Google has been incredibly supportive of Apple's flagship computer, the Mac, and has developed a lot of software for Apple's music-playing iPhone.
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